What KPIs to Use When
BoK Content Type:
Presentation Slides
Presentation Paper
BoK Content Source:
MainTrain 2014
Original date:
Tuesday, November 18, 2014
Too often organizations are blinded by latest dash-boards, graphics and walls posted with too many Key Performance Indicators (KPIs). In most cases these do not mean much for the people who can impact those numbers. Driving, or leading, KPIs need to be as closely related to actions people can influence as possible. Results, or lagging indicators, are the outcome of how well driving indicators are done. In this session we will discuss what driving indicators should be used in a reactive organization that starts their journey towards a controlled and continuously improving organization as well as indicators used in a mature reliability driven organization.