City Scape

When a "Solution" is not a Solution

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Original date: 
Tuesday, January 26, 2021

Most asset owning and operating organizations managing maintenance activities use a computer system – either a CMMS, or an EAM, or possibly a module in their ERP. Usually they want to sustain reliable performance of their assets to deliver high availability to their operations or production groups. These systems are often sold under the moniker, “solution”. Implied in that is the solution to some sort of a problem, one might imagine that it will deliver high reliability, or better maintenance practices, yet they don’t and can’t. Many have fallen victim to slick marketing, buzz words, and promises of functionality that are little more than dreams – vapourware. To get those practical business results you need to change what you are doing and how you are doing it, not how you are tracking it and managing the activities. Those systems do provide some help with data storage, reports, keeping organized and work flows, but they don’t help you define what work to do, nor how often, nor who should do it, they don’t do anything to ensure you actually do the work, and then record what you did with any accuracy. The result is often a system that is riddled with inaccurate, incomplete, or otherwise unfit data that can actually make work for, and be misleading to the system’s users. Interestingly, after seeing hundreds of different instances of different systems in a large variety of organizations, there are some common problems. If you are a supplier of these systems, you can probably relax now. Very few of the problems m have anything at all to do with the software itself. This presentation will explore the reasons for those disappointments and some of the possible solutions.

BoK Content Source: 
MainTrain 2021
BoK Content Type: 
Presentation Slides
Presentation Paper
Asset Management Framework Subject: 
03 Lifecycle Delivery, 3.00 Lifecycle Delivery General, 04 Asset Information, 4.00 Asset Information General
Maintenance Management Framework Subject: 
00 Maintenance Management - General, 02 Maintenance Program Mgmt, 2.0 Maintenance Program Mgmt General, 04 Tools and Tactics, 4.0 Tools and Tactics General, 05 Maintenance & Reliability Engineering, 5.0 Maintenance and Reliability Eng General, 06 Work Management, 6.0 Work Management General, 07 Human Resource Management, 7.0 Human Resource Mgmt General, 08 Material Resource Mgmt, 8.0 Material Resource Mgmt General, 09 Information Management, 9.1 Information Systems
Author Title: 
Managing Consultant
Author Employer: 
Conscious Group Inc.
Author Bio: 

James Reyes-Picknell is an MMP instructor, PEMAC volunteer, and former board member. He is founder and president of Conscious Asset, and author of the bestseller Uptime — Strategies for Excellence in Maintenance Management, several other books, and numerous magazine articles. His latest publication in April 2017, co-authored with Jesus Sifonte, is destined to change the RCM world for the better while showing how RCM is an integral aspect of asset management. James is a professional engineer, certified management consultant, and a thought leader in the fields of maintenance and asset reliability. He works with clients in asset-intensive industries such as resource extraction and processing, utilities, transportation, and manufacturing, where high reliability is a key to business success.