Many maintenance and reliability staff are so busy fixing problems that they never get the chance to prevent them. In a reactive work environment, there is simply no time to spare. Root cause analysis (RCA) gives us an easy-to-implement approach to preventing failures that integrate with our current troubleshooting efforts and drives bottom-line business improvement. We can make our workplaces safer by reducing the number of unexpected failures, which will then result in improving our business performance, increasing our facility’s throughput and reducing the money spent on repairs – straight to the bottom line.
Author of “Root Cause Analysis Made Simple – Driving Bottom Line Improvements by Preventing One Failure at a Time”, Susan specializes in operational excellence with a strong focus on asset management and reliability strategy, cost effective lean maintenance programs, and continuous improvement. She brings over 25 years of practical experience to drive asset management, operations and maintenance business improvement opportunities. Susan currently serves as a National President for the Plant Engineering Maintenance Association of Canada (PEMAC) and teaches for the Maintenance Management Professional (MMP) certification program.