City Scape

Improving Your Cross Cultural Communication for the Workplace

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Original date: 
Tuesday, September 29, 2015
Abstract: 
Your workforce and your customers are increasingly global. How effective is your cross-cultural communication? Learn how to turn fear of difference into interest and mindfulness. To be more effective, intercultural communicators with both employees and customers, consider various questioning strategies and checks for understanding. In this paper we will cover basic cultural differences affect the workplace, how you can be aware of your own cultural biases and how to communicate more effectively across cultural difference. You will learn:   - Basic cultural themes affecting work attitudes, work style and outcomes   - How to phrase questions so you get answers you can understand and use  - Techniques for ensuring understanding and capacity to follow directions when English is not a first language  - Mindful communication clues  - How to discover and use various cultural conflict resolution styles effectively
BoK Content Source: 
MainTrain 2015
BoK Content Type: 
Supporting Slides
Paper
Asset Management Framework Subject: 
05 Organization & People, 5.04 Organizational Culture
Maintenance Management Framework Subject: 
02 Maintenance Program Mgmt, 2.8 Change Management, 07 Human Resource Management, 7.1 Education, Training & Development
Author Title: 
Director
Author Employer: 
Shift Management Inc.
Author Bio: 

Marie provides managerial training, eLearning, program assessments and intercultural competency leadership for business and industry. With her background in business support, learning design for measurable outcomes and intercultural competence, she applies field-based practical tools to workplace problems and facilitates collaborative learning among experts and novices alike. Marie is an active member of the Manufacturing Leadership Executive and serves on the Workforce Development and Leadership committees. Fluent in both English and French, she is a certified adult learning specialist with the Canadian Society for Training and Development, has her training for Return on Investment credentials with ROI Canada, is a certified evaluator with the Canadian Society for Evaluation and holds her level one International Mentorship Training Certificate.