2019 Schedule

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Welcome and Opening Keynote

Presenter: Susan Lubell
Principal Consultant, Steppe Consulting
Susan will take conference attendees through PEMAC's strategic mission for the next 5 years, drawing on the wealth of strength developed over nearly 30 years of effort to continuously improve in meeting the needs of our members.
About the Presenter:

Author of "Root Cause Analysis Made Simple", Susan specializes in asset management and reliability strategy, cost effective lean maintenance programs and operational excellence. She brings over 25 years of practical experience to drive asset management, maintenance and operational business improvement opportunities. Susan currently serves as National President for PEMAC Asset Management Association of Canada, Chair of the World Partners in Asset Management (WPiAM), and teaches for both the Maintenance Management Professional (MMP) and Certified Asset Management Professional (CAMP) programs.

MMP Module 1 - An Integrated Strategy for Maintenance Management

Presenter: Al Johnson
Maintenance Management Consultant, Retired
The Maintenance Management Professional certificate program focuses on the tools, techniques, strategies and skills necessary for effective management of a business’s existing physical assets. Graduates have the knowledge and skills to drive improvements in uptime, production capacity, equipment reliability, safety, environmental compliance, economic life of assets, return on investment and effective communication between departments. Teams of PEMAC volunteers have developed and maintain the MMP program curriculum. PEMAC qualifies the instructors and authorizes teaching institutions to offer the program.

Practical Solutions to Improve Maintenance Performance

Presenter: Paul Casto
Intelligent Assets Practice Leader, Gray Matter Systems Canada
This presentation focuses on the purpose of maintenance and performance improvement strategies to break out of the current status quo. We’ll discuss the techniques to tap into the knowledge of your craft workers and technicians, organizational issues, gap analysis and closure plans, culture change, and development of key work processes critical for effective maintenance. Methods to break the cycle of repeating the same mistakes over and over again will provide attendees with new insight on improvement possibilities. Approaches to integrating operations, maintenance, reliability, and engineering to deliver a reliability focus operations and maintenance program will guide attendees to a new paradigm in performance improvement. This presentation contains real-life applications that will provide the basis to improve the future of your maintenance organization. There are nine learning objectives: evaluating maintenance performance; recognizing where to focus and what to do; identifying and using key performance metrics; identifying the effective maintenance team; identifying the basics of planning; identifying the basics of scheduling; focusing on culture change and leveraging the workforce; integrating maintenance, reliability, and engineering; and developing a vision, mission, and strategy for maintenance.
About the Presenter:

Paul Casto is the Intelligent Assets Practice Leader at Gray Matter Systems with a focus on Intelligent Assets and Asset Performance Management (APM). He is a leading practitioner in reliability and maintenance (R&M) improvement methodologies and has hands-on experience in reliability, maintenance, operations and engineering in the chemical, steel, aluminum, automotive, oil and gas, aerospace, consumer goods and construction industries. His current areas of focus include: value creation through Asset Performance Management (APM), the development of asset health models, the application of advanced reliability and maintenance tools/strategies, data analytics, prognostics, machine learning, business case development and risk analysis, and R&M leadership.

Creating a Risk Management Discipline

Presenter: Jeff Robinson
Director Global Marketing, Kepner Tregoe
Ingrid Dueck
Principal & Lead Consultant, Kepner-Tregoe
Most organizations have implemented a risk management program that identifies strategic and compliance risks. The compliance risk program is normally driven by sets of rules for potential unforeseen events. Unfortunately, rules-based risk management frequently doesn't prevent problems we didn’t anticipate, nor does it provide approaches for mitigation that should be taken when a problem does occur. Unforeseen problems are costly, negatively impact customer satisfaction, and often impact an organization’s reputation and brand. For projects and tasks, it's important to proactively evaluate and plan for the potential problems that could occur so that risks are managed and you're ready to respond with agility. In this session, through facilitated simulation scenarios, we'll provide an overview to improve risk assessment and mitigation skills by showing you how to develop the skills and real-world practice to help manage risk in your organization; keep your organization’s operations up and running during changes, fixes, maintenance, and improvements; minimize productivity loss or damage due to unexpected or unmanaged risks; stay productive through challenging situations; protect your assets and reputation; minimize financial loss and reputational exposure to your business by identifying potential issues and creating an actionable plan to combat them; increase agility; and increase your organization’s ability to respond quickly and safely when things go wrong. Our hands-on simulation-based method will ensure you learn and apply a practical, fundamental approach to identifying and mitigating risks and translating the insights into an actionable plan.
About the Presenter:

For more than 25 years, management consultant and business strategist Jeff Robinson—CGA, MBA, CMC—has worked with organizations to develop and execute business strategies and growth initiatives to create sustainable, profitable revenue. His experience in senior management positions within companies in Canada, the United States, and Australia has empowered him to implement management strategies that improve processes within client organizations, and embed critical thinking behaviour into their operating cultures. Jeff's career allows him to work with organizations across a wide array of industries and business models. As an accomplished executive with Canadian and international experience in marketing, strategy formulation, operations management, project management, and business development, Jeff brings a multifaceted skill set to his role as a management consultant. He has served as a director and an executive in both public and private companies, and as an elected board member in several not-for-profit organizations.

About the Co-presenter: Ingrid Dueck facilitates Kepner-Tregoe's Problem Solving & Decision Making and Project Management workshops in North America, and develops new client programs in Western Canada. A Six Sigma Black Belt, Ingrid has expertise in process improvement tools, including Lean/Six Sigma, TQM, and Kepner-Tregoe methodologies. She facilitates and coaches client initiatives in critical thinking, innovation, and project management, and helps integrate change through performance system engineering.

Checklist Manifesto for Maintenance

Presenter: James Kovacevic
Principal Instructor, Eruditio LLC
Shon Isenhour
Founding Partner, Eruditio
Is safety a concern for your organization? What about reliability? How is it that aviation is able to ensure such safe operations? Yes, that industry has trained pilots with lots of experience, but that alone is not enough. Doctors are well trained, as are our skilled tradespeople, yet mistakes are common. So how do we overcome those mistakes? The Checklist Manifesto shows how checklists have, and can, make such a significant difference in the aviation, medical, and construction fields. Why not learn from these industries and apply that same methodology to our maintenance programs? Developing a checklist is not as simple as throwing a bunch of steps on a piece of paper and handing it to our skilled tradespeople. Checklists have to be simple and address the right issues. We also have to overcome some stigma to get our tradespeople to use them.
About the Presenter:

James Kovacevic helps organizations understand how world-class M&R programs are designed and implemented so they can be a source of profit. These profits are achieved through improved equipment uptime, and improved efficiency in the maintenance department and in the storeroom. This profitability enables manufacturers to stay competitive, contributing to good jobs and prosperous communities. James has worked in various aspects of M&R for his entire career. In 2015, he founded High Performance Reliability with the purpose of making the industry a better place, where individuals and manufacturers possess the resources, knowledge, and courage to sustainably lower their operating costs. James is also the host of the Rooted in Reliability podcast.

About the Co-presenter: Shon Isenhour is an engineering graduate of North Carolina State University, the past national chairman of the Society of Maintenance & Reliability Professionals (SMRP), and the past vice-president of Membership and Programs for the South Carolina Midlands Chapter of the American Society for Training and Development. He is currently serving as the vice-chairman of World Partners in Asset Management (WPiAM). Since 2002, Shon has led improvement initiatives that have enabled his clients to succeed over their competitors in a changing global economy. As a CMRP and CAMA, Shon demonstrates superior technical subject-matter knowledge, and he is an experienced change management practitioner within such industries as primary metals, mining, pharmaceuticals, petrochemical, chemical processing, and paper.

Edmonton's Asset Management Transformation

Presenter: Bradley Leeman
Director, Lifecycle Management, City of Edmonton
For its size, Edmonton has a fairly integrated asset management program and organizational structure. So how did that happen? The Presenter will make a case for how integration, sound asset management, solid analytics, and a concerted anti-silo strategy can make your organization's asset management more efficient, effective, and valued by your governors and stakeholders.
About the Presenter:

Bradley has over 16 years of experience in municipal infrastructure development, ten of which have been here at the City of Edmonton. Most recently Bradley has lead the creation of the Lifecycle Management section, an amalgamation of asset management expertise, and responsible for the creation and management of the majority of the capital renewal program for the City. Bradley and his team have, over the years, developed in-house modelling tools to help understand the fiscal impacts of growth and optimize renewal investment over time for the City’s assets, as well as developed policy for Infrastructure Asset Management and an updated Infrastructure Strategy for the City. Bradley is a member and past Chair of the Canadian Network of Asset Managers (CNAM), and is a proud graduate of Queen’s University in Kingston Ontario.

Asset Information Management (AIM) Workshop

Presenter: Richard Beer
Consultant, TRO Maintenance Solutions
Decision-making in asset management is driven, in part, by key performance measurements that are derived from transactional data through the work management processes. Underlying this data is the master data that exists for every asset. It's well established that inaccurate master data can be the source of a broad range of problems, including health, safety, and environment risks, regulatory compliance, and reduced uptime. In this presentation, we'll discuss how the data and information that relate to any physical asset have a parallel life to that of the asset itself and the concept of the information plant; and how to establish an asset information management program, which provides the framework that connects the various asset states and processes to the long-term operations and maintenance needs, performance and risk management, and management of change structures. You'll also gain insights into how to establish or enhance your asset data management processes focused primarily on your EAM/CMMS master data and establish controls through an asset data and information management governance program for long-term sustainment.
About the Presenter:

Graduating with an MBA from Concordia University in 1990, Richard Beer has been a maintenance management specialist since 1993. Richard currently works as a practice manager, where his knowledge and expertise assist our client organizations to transition from reactive to proactive maintenance. Richard brings practical experience, having worked as a maintenance planner and manager for Toronto Pearson International Airport. In addition, Richard worked for Datastream Systems as a lead consultant for its software implementations and training on its MP2 and MP5 systems. His abilities in strategic management as it relates to maintenance is unrivalled as witnessed in his top 10 golden rules of database management (TroSolutions.com). Richard has thrived in a "misunderstood" and often forgotten niche of business, offering maintenance management solutions to the manufacturing, pharmaceutical, food processing, and transportation industries in need of maximizing plant uptime, optimizing PM programs and stores management, and reducing maintenance costs. Highly personable and down to earth, but well versed in technology and his industry, Richard is a clear champion of out-of-the-box thinking. He knows what's needed to succeed.

Building Your Maintenance Business Case - Getting to "YES"

Presenter: James Reyes-Picknell
Managing Consultant, Conscious Group Inc.
Learn to build a business case for improvements in Maintenance at your operations. You know your maintenance performance can improve, you know the problems you are faced with, you know some of what to do to correct it, you know it will take effort and some investment, and you need to prove it is worth investing in to your senior management / executive branch. To make the case, you need to show what it can save or earn for your business - where you will see the payoff and you need to estimate the cost of the investment. This is a hand's on workshop. Bring your maintenance performance metrics and be ready to work. You will be shown useful benchmarks that can be used and how to use them. Using those and the metrics from your current state you will show the potential benefit of making changes. After working out the potential benefits we will discuss tips for getting support and making your case an easy sell.
About the Presenter:

James Reyes-Picknell is an MMP instructor, PEMAC volunteer and Board Member. He is founder and president of Conscious Asset, and author of the best seller, "Uptime - Strategies for Excellence in Maintenance Management'', several other books and numerous magazine articles. His latest publication in April 2017, co-authored with Jesus Sifonte is destined to change the RCM "world" for the better while showing how RCM is an integral aspect of Asset Management. James is a Professional Engineer, Certified Management Consultant and a thought-leader in the fields of maintenance and asset reliability. He works with clients in "asset intensive industries" such as resource extraction and processing, utilities, transportation and manufacturing where high reliability is a key to business success.

Asset Management Hackathon - Hacking the Traditional Asset Management Plan

Presenter: Catherine Dallaire
Manager, KPMG LLP
Patrick Brisson
Senior Manager, Infrastructure Advisory, KPMG LLP
As expectations and technology evolve, the traditional written asset management plan (AMP) is a thing of the past. Typically a static document, the plan outlines organizational goals, objectives, and levels for service for assets; compares them to the current state of the assets; and develops lifecycle and associated financial strategies to achieve those goals. What typically results is an "infrastructure deficit," or some kind of funding gap. But regulatory requirements, customer and funder expectations, and evolving technology are pushing us to do better. What if, instead of a document, an AMP could be a dynamic set of processes and tools to support you and your decision-makers? We'll crowd-source a new vision for the AMP and outline the capabilities required to do so. This hands-on workshop will prepare you to deal with specific decision-making scenarios, with a focus on the data and information required to support decisions. You'll develop data visualizations and dashboards to illustrate your analyses and support your decision-makers. We'll discuss the opportunities and barriers to a more nimble, responsive, and connected asset planning process.
About the Presenter:

Catherine is a bilingual Manager with KPMG’s Infrastructure Practice in Ottawa. She is an asset management specialist who has completed organizational assessments against international standards, governance studies, business function reviews, and capital planning projects for many local governments. Her excellent interpersonal skills have allowed her to facilitate numerous working sessions and interviews with staff of all levels in order to incorporate local business needs, corporate objectives, risk tolerance levels and functional and data requirements into project deliverables. She is able to build trust and maintain buy-in for project goals from the various people involved in a project with her team focused approach acquired through her years in the Royal Canadian Navy.

About the Co-presenter: Patrick is a Senior Manager with KPMG’s Infrastructure Advisory, and part of its Asset and Operations Management practice. Based in Ottawa, he is a Professional Engineer with over 15 years of experience in municipal engineering and asset management. Prior to joining KPMG, Patrick led the Comprehensive Asset Management Unit at the City of Ottawa. His Unit had the mandate of developing and supporting the implementation of asset management practices and systems across the organization. He led the development of several foundational standards, practices and reports guiding the City’s approach to managing its infrastructure. He was also involved in the development, review, and modernization of several policies, systems, workflows and business practices impacting infrastructure and service delivery. Patrick is active in the asset management community. He served as the Ontario Director for 2 terms on the Canadian Network of Asset Managers’ Board of Directors, and has presented at numerous conferences and at undergraduate classes as a special content expert on asset management. He holds a certificate in Asset Management from the Institute of Asset Management.

Embracing Technology

Presenter: Steve Maybee
Vice President Operations & Infrastructure , Edmonton Airports
Steve will explore how embracing technology and digital innovations will transform one of Canada’s busiest airports. New technologies and strategies will improve the passenger experience, incubated new businesses, and help create innovative solutions to operational challenges both within and outside the aviation industry.
About the Presenter:

Steve is the Vice President of Operations and Infrastructure at Edmonton International Airport. Steve was born and raised in St Albert graduating from Paul Kane High School and went on to serve in the Military Reserves for four years. He attended post-secondary school and spent time working in the oil and gas with Chevron Canada in northern Alberta.
Steve joined Edmonton Airports in 1992 and has held a variety of positions throughout his time at the airport. He started in Contracts and Procurement where he obtained is Professional Designation in Supply Chain Management (SCMP) and led the Procurement and Contracts department through two major terminal expansions before moving into the position of Director of Human Resources. Steve later joined the Operations department as Manager Airside Operations and was promoted to Vice President of Operations in August 2014. In August 2018, the Infrastructure department was added to his portfolio.
Steve is a member of the Edmonton Salutes Committee, and a member of the Alberta Blockchain Consortium Board.

Offline Mobile Technology - A Case Study

Presenter: Martha Myers
Owner / Operator, Martha Myers Consulting Services
Shauna MacKenzie
Asset Management Specialist, Nova Scotia Power
Mobile devices for recording maintenance and ensuring the most up-to-date procedures and checklists is ideal, but what if there is no wifi where you're working? Until recently, mobile devices had to be connected to the Internet to enable all functionality. Offline Mobile Capability has recently been successfully developed for Nova Scotia Power (NSP) by Megamation. NSP has been using Megamation's DirectLine CMMS for 20 years, which delivers software as a service over the Internet in an all-inclusive, fully supported suite. DirectLine mobile provides a connection between the field and the office through an easy-to-use, full-feature application that works on any cellphone or tablet. Maintenance instructions, checklists, pictures, and the creation of new work orders—as well as other features—can be assessed and updated through the mobile app. Because NSP has numerous remote locations, it required offline mobile capability, so Megamation established a project to meet NSP's needs and successfully launched the new tools in early April 2019. This presentation will demonstrate the technology, share the lessons learned from the design stage through to field implementation, and look at where we're going next.
About the Presenter:

Martha Myers graduated as a mechanical engineer from the Technical University of Nova Scotia in 1988. She has more than 30 years' experience in the petrochemical, chemical, and energy industries, working in Alberta, New Brunswick, and B.C. Since 1997, she has focused on M&R processes, working in various roles to improve the value of physical assets and using strategies for excellence in maintenance management. She started her own consulting company, MaRTHA Myers Consulting Services. Recognizing that there were few opportunities in Nova Scotia for those who had also been bitten by the "reliability bug," Martha spearheaded the newest PEMAC Chapter, where she serves as president. She received her Asset Management Professional certification in January, 2020.

About the Co-presenter: Shauna MacKenzie is an operations support lead with Nova Scotia Power's asset management office. Working in the utility industry for the past 20 years, Shauna has a background in IT, planning, and procurement. She is responsible for the development and rollout of numerous operations support programs, including eLog and Operator Rounds.

An Ongoing Journey; Implementing Asset Management

Presenter: Marina Van Koughnett
Process Specialist, TransAlta
You understand asset management, you like it, and you see the value it can bring to your organization. So why can’t you articulate it to leadership, and why can’t you get the momentum needed to make it happen? This presentation is the story of a real journey, by a real company—with all the ups, downs, and circuitous paths it has taken. We’ll explore how we created buy-in; had to readjust as the business is undergoing significant changes; are working to create the alignment that asset management calls for between corporate strategy and daily operational activities; and are working to continue to drive forward our journey to asset management. We’re sharing this story to help others find their path forward and to open the dialogue with other organizations on similar journeys so we might learn from one another.
About the Presenter:

Marina Van Koughnett is responsible for TransAlta’s Process Safety Management Program and is one of the founding members of TransAlta’s Operational Integrity Program which combines practices from Asset Management, Process Safety, Environmental Health and Safety and Risk Management to create an integrated operational Management System. As one of the programs leads and a current member of the governing organization, Marina’s focus is on the continuous improvement of the business via Operations Risk Management, Operations & Maintenance Practices, Competency Management, Business Planning & Target Setting and Process Safety.

Graduating from Queens University in Engineering in 2004, Marina started her career in TransAlta’s new graduate program. After completing the program Marina found a home in Major Maintenance for Gas and Hydro generation, ultimately progressing to the role of Manager Major Maintenance for Gas & Renewables before transitioning to the development of TransAlta’s Operational Management System.

Using RAM Modeling to Drive Value Through Better Business Decisions

Presenter: Dave Stoby
Sr. Reliability Engineer, Enbridge Pipelines Inc.
Tanvir Bedi
Engineer in Training, Enbridge Pipelines Inc.
Companies are continually faced with competing priorities and limited resources, and, as a result, it's critical to drive value from the business decisions they make. With more focus on asset management principles, these decisions must be justified through demonstrated and quantified value to the business. With complex systems of equipment, such as a pipeline, determining the value of a project or proposed improvement can often be difficult to estimate—especially when considering an asset's lifespan. In such cases, a more systematic, data-driven approach may be required to predict value. RAM models are one such tool that can be used to achieve this. In this case study, we'll look at how RAM models have been developed and used at Enbridge Pipelines to identify and quantify the risks to throughput volume. The models include key equipment and operational events, along with specific throughput impacts and simulated long-range demand forecasts in order to prioritize the risks and focus resources toward capturing the best opportunities. When specific improvement opportunities (e.g., additional equipment sparing) are identified, alternate cases of the model can be created and the results compared to the base case to support decisions and justify projects. We'll explore some of the challenges we encountered during development and highlight examples of how this tool is being used to quantify value, as well as the approach taken to disseminate the information within the organization.
About the Presenter:

Dave Stoby has a B.Sc. in Mechanical Engineering from the University of Alberta. He has been registered as a P.Eng. in Alberta since 2004 and obtained his CRE with ASQ in 2017. Dave has 20 years of experience working in maintenance, design, and manufacturing in the power generation, mining, and oil & gas industries. He is currently a senior reliability engineer in the Liquids Pipelines Operations Engineering Department with Enbridge Pipelines Inc.

About the Co-presenter: Tanvir Bedi joined Enbridge in 2015 as a new graduate from the University of Alberta's materials engineering program. During her time at Enbridge, she has gained experience working in quality management and improvement for major projects, field engineering during pipeline construction, and, most recently, reliability engineering in the Liquids Pipelines Operations Engineering Department.

Implementing Self-Reporting Wrench Time Analysis In A Petrochemical Plant In Saudi Arabia And Its Effect On Maintenance Efficiency

Presenter: Alaa Al Abdrabbuh
MBA Graduate, Prince Mohammad bin Fahd University
Any plant, in order to maximize its production, must have a world-class maintenance team that takes care of every single piece of equipment in the field. Maintenance teams could be considered the superheroes of any plant, since they must always maintain and return the equipment in the fastest and most efficient way. Wrench time is the actual time a maintenance crew works on a piece of equipment, and wrench time analysis is used to measure the maintenance team's effectiveness. Many companies apply wrench time for a very limited time and do not go for a continuous way of study. This presentation will show a self-reporting wrench time case study that was implemented in a Saudi Arabian petrochemical plant. We'll aim to explore the effect of self-reporting wrench time and answer the following three questions: Does wrench time analysis increase maintenance efficiency? Does self-reporting wrench time lead to better maintenance efficiency? What is the impact of self-reporting wrench time on maintenance team performance?
About the Presenter:

Alaa Al Abdrabbuh graduated from Prince
Mohammad Bin Fahd University in 2013 with a degree in electrical engineering. He also joined the same university in 2016 seeking a master in business administration. He is expected to graduate by the end of this summer. Alaa works in JV between ExxonMobil and sabic. He is overseeing a team of three engineers, and working on improving Elastomer effectiveness of the key maintenance foundational work processes, to drive field execution efficiency, workforce efficiency, repair quality, and ultimately equipment mechanical reliability.

Applications of Machine Learning in the Field of Reliability and Maintenance Optimization

Presenter: Janet Lam
Assistant Director, Centre for Maintenance Optimization and Reliabilty Engineering
When entering a maintenance record into a CMMS, there's often a place where the operator can enter free-form comments. These comments may contain valuable information about the health of the equipment, any maintenance activities that were undertaken, and plans or recommendations for the future. The flexibility of the comments is attractive to operators, as a precise description of the observations can be recorded. However, using the comments information in data analysis usually requires some codifying of the comments, which is time-consuming and results in a loss of nuanced information. A machine learning approach to using comments data has been applied to predict the health of hydroelectric generating units. By embedding comments into a matrix to generate a "bag of words," and applying neural networks on the vocabulary, comments can be used to assess the current state of the asset and predict its next state. In this presentation, we'll discuss three machine learning algorithms in a way that's accessible and relevant to M&R practitioners: a classification method, a clustering method, and a neural network method. Each method will be partnered with direct applications to real-life maintenance problems, including lessons learned and potential uses in other contexts.
About the Presenter:

Dr. Janet Lam holds a PhD in industrial engineering from the University of Toronto. She has been working in the field of maintenance optimization since 2008, with an emphasis on optimal scheduling of inspections for condition-based maintenance. More recently, her research interests have extended to machine learning approaches for maintenance and asset management. Through her work at C-MORE, she has had the opportunity to apply academic research directly with industry partners, including those in mining, utilities, transportation, and the military. As the assistant director of C-MORE, Janet is involved with cultivating strong relationships with industry partners and developing maintenance engineering resources that are both useful and current.

Discovery, Learning, Solution (DLS) –The Causal Learning Approach

Presenter: Peter Idoko
Ex-Manager Mtce. Eng & Technical Assurance, Consulting
One major challenge at the operate and maintain phase of an asset is achieving and sustaining the forecasted availability and reliability as intended at the project delivery phase. Many problems arise—equipment failures, underperformance, high costs—that are caused by numerous issues. The resolution demands thorough understanding of the causes of the issues, which we usually attempt to achieve through RCA methodologies. I've experienced many repeated failures even when RCAs have been conducted, due, mainly, to most of the RCAs focusing attention on solutions to the problem outcomes with limited focus on the human and system causes that drive the outcomes. The Causal Learning Approach brings in the understanding of these other causes that ensure effective and sustainable solutions development. There are three levels of causes: the physical outcomes; the human causes; and the system causes. The Causal Learning Approach also focuses on causal reasoning instead of defensive and solution reasoning. This presentation will provide the understanding of these causes and the three key elements of this approach: discovery, learning, and solution generation.
About the Presenter:

Peter Idoko has more than 25 years of experience in maintenance and production engineering in the oil & gas industry, and more than 10 years of power generation and commercial management. He drove maintenance strategy development in projects, performance management, staff talent, and career development, and operational excellence in asset operations and maintenance. He has spent the last eight years developing and building the reliability organization, programs, capacity, capability, and strategies for driving reliability improvements in different organizations. In addition to embedding the standard reliability tools—RCAs, RCMs, FMEA—Peter established innovative technologies, tools, and processes like smart technology for real-time remote monitoring and diagnostics of critical equipment, and Causal Learning investigations, and structured threat management to improve production and equipment reliability and operational efficiency. He has played a global role in driving functional improvement projects in various areas of reliability. He was a Shell principal technical expert, reliability in maintenance, reliability & turnaround; and held the roles of manager, reliability engineering and asset solution; as well as manager, maintenance engineering and technical assurance. Peter recently relocated to Canada in 2018 and continued to apply these experiences through consulting. He has deepened his knowledge further in Lean Six Sigma certification and other performance improvement areas.

Retrofit of Condition Based Monitoring (CBM) Technology into an Aging Facility

Presenter: Steven Ratchford
Reliability Superintendent, Sherritt International
Sherritt Fort Saskatchewan has been operating for more than 50 years and continues to use much of its original infrastructure and production equipment. Modern condition-based monitoring (CBM) technologies were not in the picture 50 years ago. So how do we cost-effectively implement CBM technology to address risk, provide advanced indication of failure, and improve the reliability of our operation? This presentation will introduce three case studies of applying CBM to aging assets: infrared thermography and continuous surface temperature monitoring for high-risk refractory lined furnace piping; vibration and process condition monitoring for a 50-plus-year-old steam turbine; and ultrasound technology to improve bearing lubrication practices for rotating equipment.
About the Presenter:

Steve Ratchford is a 12-year Red Seal Interprovincial Millwright whose career has spanned the following industries: power production, mining, oil & gas, and, most recently, metals refining. His current role is on Sherritt’s Asset Management – Reliability team, where he works collaboratively to implement and perform condition-based monitoring analysis throughout the refinery operation. He is currently enrolled in the MMP Certification through Northern Lakes College.

Demystifying Your R&M Pathway to Operational Success

Presenter: Klaus Blache
Director of Reliability & Maintainability Center and Professor, University of Tennessee - College of Engineering
Metrics, best practices, more than 40 key elements to implement, challenges, and opportunities all combine to make a successful implementation difficult. Where do you start, and how do you know how to work on what matters? Once you understand how it’s all related, you can focus on the vital few to leverage the maximum ROI. This presentation will clarify the importance of culture and employee engagement, along with other key plant floor performance indicators that will be clarified with data. We'll look at the current state of R&M; what’s working and what's not; survival skills for the next decade; impacts of connected technologies (edge computing, big data, machine learning, AI, 3D printing, augmented reality); the importance of getting your data ready for what's coming next; and relationships between R&M and safety, people engagement, quality, throughput/uptime, and cost.
About the Presenter:

Klaus M. Blache—PhD, MBA, CPE, RMIC—has more than 30 years of experience in various areas of manufacturing and continuous improvement (processes and people): lean implementation, benchmarking, R&M, competitive analysis, continuous improvement tools & techniques, new facility planning and implementation, industrial engineering, ergonomics, and change management. He has written and lectured globally in numerous technical and management areas. Klaus is currently at the University of Tennessee as the director of the Reliability and Maintainability Center and is a research professor at the College of Engineering. Before that, his most recent corporate jobs/assignments were manufacturing engineering director (Cadillac); engineering launch manager (new assembly plants); and global manager of manufacturing reliability & maintenance and corporate manager, industrial engineering (General Motors). Klaus is currently involved in several global benchmarking studies such as “World Class Reliability & Maintainability.” He has taught more than 200 courses regarding all aspects of operational improvement and performance. His global experiences include plant assessments and R&M improvements, and implementing effective cultures and processes. Klaus is also a past chairman of the Society of Maintenance & Reliability Professionals.

Asset Decision Framework for Optimal Value

Presenter: Nigel D'Souza
Manager of Facilities Services, Simcoe Muskoka Catholic District School Board
Many organizations have implemented processes and tools to collect data to facilitate informed decision-making. Often, they will seek out best practices and measures to assist in decision-making or rely on technology to guide their basis. In many cases, however, these same organizations approach a gap in tactical deployment and in the ability to draw a connection to the follow-up or pre-emptive actions required to derive value from assets. We'll review the processes for establishing a framework for alignment and priority setting while looking at the techniques used for resiliency and risk management using a technology-agnostic approach. We'll review potential data sources that can be leveraged for decision-making and can reflect the needs and current state of the business environment. Additionally, we'll discuss the relationship and application to the decision-making process.
About the Presenter:

Nigel D'Souza—P.Eng.—has a career spanning private and public sector operations and corporate leadership. Nigel led program development and operation of the asset and maintenance management program for Ontario's provincial crown water utility (the largest water and wastewater operator in Canada). Currently, Nigel is the manager of facilities services for the Simcoe Muskoka Catholic District School Board. With more than a decade of leading asset and maintenance management practices, Nigel continues to raise awareness and recognition of this field and continues to serve on the PEMAC Board of Directors.

Shush – Your KPIs Are Trying To Tell You Something!

Presenter: Cliff Williams
Corporate Maintenance Manager, Erco Worldwide
Your KPIs and metrics—though they're very different—are trying to tell you something. But, do you understand what they’re trying to say? Are they really measuring what you think they’re measuring, or are you missing out on important information? In this session, we'll look at the differences between KPIs and metrics, and explore how they're arrived at and should be arrived at. We'll challenge some of the old and accepted maintenance measures that many organizations use. First, though, we'll discuss why we actually measure things and examine if we meet that premise. Feel free to bring your KPIs for discussion!
About the Presenter:

Cliff Williams is the author of the bestselling maintenance novel People: A Reliability Success Story. He is a maintenance educator and a keynote speaker at conferences around the world who believes success is achieved through people. Currently, Cliff enjoys sharing his knowledge and experience as a facilitator of PEMAC’s Asset Management Certificate Program and as an advisor on M&R for People and Processes, Inc. He is also the corporate maintenance manager with ERCO Worldwide, a Canadian chemical producer.

Asset Information Has Value - It's Worth Managing As An Asset

Presenter: Chris Murphy
Senior Consultant , Encompass Value
Asset information has intangible value, so how can we determine its worth to the organization? In this presentation, we'll look at factors that define information and data value, and explore the information you need to support your decisions. We'll also identify a strategy to take inventory and plan the delivery of optimal asset information. (Strategy execution may be possible with the staff you already have.) You'll learn how to get on top of your asset information strategy to leverage advancing technology such as IIoT and AI, and provide a foundation to digital transformation aligned with asset management. We'll also discuss how to increase confidence in asset information; decrease overall cost of obtaining and managing asset information; monitor asset information health throughout the asset lifecycle; define risk in asset information; and optimize resources to obtain the correct level of asset information.
About the Presenter:

Chris Murphy—CRL, CAMA, CPE—has more than 30 years of experience in plant maintenance, reliability, and comprehensive asset information in heavy industry, including power generation, oil & gas, logistics, mining, and smelting. Chris has experience working with tradespeople, engineering, IT, and related management and support roles. He has a certificate in asset management from the IAM, and is a Red Seal Journeyman Millwright. Chris has managed many CMMS data build and conversion projects, encompassing complete asset information lifecycle requirements for both large greenfield projects and brownfield operations. Currently, Chris provides both strategic and tactical leadership as a board director for PEMAC serving on numerous committees—local, national, and international—with the GFMAM.

Maintenance Strategy Optimization – From the Bottom Up!

Presenter: Erin MacNeil
Asset Management Office Operations Lead, Nova Scotia Power
As the influence of the asset management approach continues to expand within Nova Scotia Power, we need a structured approach to ensure we continue to seek opportunities to optimize maintenance strategies. In a new installation, techniques such as failure modes and effects analysis (FMEA) and reliability centred maintenance (RCM) can be used to develop an optimized maintenance strategy from the start, in a top-down approach. However, the vast majority of Nova Scotia Power’s equipment was in place long before the asset management office—and, therefore, the asset management approach—existed. The result of that is a collection of value-added, but developed after-the-fact maintenance strategies. Each maintenance strategy has components of operator surveillance (rounds), testing, predictive pattern recognition (also known as advanced pattern recognition, APR), predictive maintenance (condition-based monitoring and risk-based inspections), online monitoring, and preventative maintenance. While efforts had been made to “baseline” the equipment processes when maintenance strategies were developed (i.e., “clean out” existing activities), the organic growth of the approach and the distributed nature of assets and personnel have made this difficult to maintain. Therefore, we needed an approach to optimize existing maintenance strategies, without recreating them. Nova Scotia Power has therefore undertaken an effort known as maintenance strategy optimization, and has made this activity a core accountability for the asset management team, which recognizes the need to seek continuous improvement (vs. a one-time exercise). With a focus on digitization wherever appropriate, Nova Scotia Power has asked a number of questions to streamline, standardize, and optimize its maintenance strategies. Is there opportunity to reduce PM frequency? Is there opportunity to collect more information such that we can strengthen our APR models? Can our in-house standards be revalidated to sustainably reduce operating and maintenance costs? Nova Scotia Power is answering yes to these questions, and more, and pursuing opportunities to optimize its maintenance strategies—from the bottom up!
About the Presenter:

Erin MacNeil is a Mechanical Engineer with experience in both the Utility and Alberta Oilsands industries. As the Asset Management Office Operations Manager for Nova Scotia Power, Erin oversees a number or Programs which enable and sustain Maintenance Strategies, as informed by Nova Scotia Power’s Reliability Processes. Erin has worked with NS Power's Asset Management Office for 5 years, and is a Professional Engineer (Mechanical) as well as having attained IAM Certification. Nova Scotia Power’s AM team has been the recipient of a number of awards including a 2019 Game Changer Award (Connected Plant Conference), and a 2018 GE Digital Innovator Award.

Why We Need to Talk About Risk

Presenter: Rob Kalwarowsky
Reliability Engineer, Rob's Reliability Project
In M&R, we often talk about detecting components that are about to fail, using RCM to create our maintenance program or using RCA to understand why a failure happened. But we often stop at the technical or engineering level, and this is often not well understood by management. We need to talk about risk to communicate more effectively with upper management, and we need to understand, quantify, and communicate the risks of each action we take, as well as the risks of inaction. As reliability and asset management professionals, we need to speak the language of upper management and talk about risk. This presentation will cover risk, decision-making, and uncertainty, and provide you with some ideas on how to implement these at your site.
About the Presenter:

Robert Kalwarowsky—P.Eng., CMRP, CRL, CRE, CLS—is a senior reliability engineer. He started Rob’s Reliability Project podcast in June 2018 and currently produces audio, video, and image content to spread the message of reliability and educate the industrial community. Before that, Rob worked at Fluid Life and focused on machine learning and coaching customers on maintenance, reliability, and lubrication practices. He also worked as a reliability engineer at Teck Resources, where his work focused on condition-based monitoring analytics, failure prediction, risk analysis, and spare parts optimization. Rob graduated from the Massachusetts Institute of Technology with a B.Sc. in Mechanical Engineering and a minor in Management.

Making Your Asset Management Plan Take Flight

Presenter: Nick Jensen
Director, Asset Management, Edmonton Airports
Wade Melnyk
Superintendent Asset Management, Edmonton Airports
Airports are an important economic hub for a region. They help regional economies extend their reach and often create a localized cluster of companies around it, termed “airport cities.” Indeed, airports face many of the same challenges that municipalities do. They have a portfolio of diverse infrastructure that supports a variety of services to customers in a challenging, dynamic environment. There are many stakeholders who have an interest in service levels, and revenues are often less than what is required to meet expectations. Edmonton International Airport (EIA) has implemented an asset management program that began with the successful implementation of a computerized maintenance management system to better understand its cost of service. It has also recently established an asset management strategy that systematically employs risk, strategic goals, and service priority for investment decision-making. This presentation will provide a case study of EIA's progress to date as well as future steps.
About the Presenter:

Nick Jensen is the director of asset management at Edmonton International Airport (EIA) and has been part of facilities maintenance and infrastructure management for more than 10 years. Nick is responsible for implementation of asset management at EIA, and has helped create strong momentum within the airport management team to adopt asset management best practices. Nick's career path began in the maintenance management area of the forest industry and newspaper printing plant. Nick is a graduate of the Northern Alberta Institute of Technology.

About the Co-presenter: Wade Melnyk is the superintendent of asset management at Edmonton International Airport (EIA). He has been part of facilities maintenance and infrastructure management for more than 16 years. Wade worked as a lead on the implementation of EIA's CMMS and, most recently, its asset management system.

Asset Management Considerations for Ageing Electrical Assets

Presenter: Josh Kanyemba
Lead Assessor, Network Rail
Dean Chauke
Route Asset Manager, Network Rail UK
The U.K. railway network dates back to 1825 and is the oldest railway in the world. Several electrical assets on the network such as track power cables, switchgears, overhead line isolators, circuit breakers, and insulators are beyond their design life and the business must decide whether to renew or replace them—even though they're still operating at the optimum performance level. These assets are still being maintained at the original regimes; the challenge to the business is to understand the degradation models and change them to achieve different maintenance regimes for the aging assets. The work we're currently undertaking is intended to influence and change our asset policies—in particular, the assignment of asset regimes for assets that remain in service at the end of their design life and beyond. The philosophy behind the maintenance regimes is that they're based on degradation models, which are algorithms that consider various factors such as the environment, the loading, the utilization, the reliability, and the cost for interventions. The approach we pursued was to review the parameters of the degradation models for their “fit,” based on the knowledge asset managers have gained on the ground and through large volumes of asset data. The asset data was analyzed with data visualization software to gain further insight to influence the review of the degradation models. The findings of the work are summarized here: asset population is aging and future renewals bow wave are predicted; asset policy pushes all assets to maximum asset technical life and fix-on or run-to failure; safety-related works prioritized over asset performance/resilience; there's a need to modify some factors associated with the degradation models to cater for extension of technical asset life and maintain a more realistic/sustainable asset renewal profile; composite asset condition scores are required to manage bow wave of asset renewals and implement sustainable obsolescence management techniques (this is predominantly driven by organizational investment decisions where enhancements are the main driver of asset acquisition, making future renewals difficult due to the requirement to renew similar age assets at the same time); and determination of useful asset life required for assets that are being left in service longer than their originally predicted life.
About the Presenter:

Josh Kanyemba is an asset and safety management professional with experience in the railway and highway sectors. Josh’s experience has mainly been with asset-owning organizations in southern Africa and in the U.K. Josh’s asset management highlights include managing the implementation of an SAP-based asset management system for the East London Railway and managing business data requirements for a £300-million transformation program for Network Rail. Other notable projects include leading a team of data requirements specialists in defining asset attributes for data quality measurement as part of regulatory requirements from the U.K. National Safety Authority – the Office of Rail & Road. Josh also led a team of data analysts and engineers on a project to establish the depreciated replacement costs for Network Rail’s assets. These were new regulatory requirements that came into force in 2015 following the change of status of Network Rail from a private to a public company. Josh’s current role is in the safety assessment of infrastructure and business transformation projects. It's from working on various infrastructure projects that involve either renewals or enhancements of existing assets that Josh’s interest in aging assets has emanated.

About the Co-presenter: Dean Chauke is a knowledgeable and experienced chartered electrical and electronic engineer with wide-ranging experience in railway electrification design, construction, operation, maintenance, renewal, project engineering management, systems engineering, and asset management. Dean gained his experience in railway utilities in southern Africa and in the U.K. He is proficient in electrification & plant (E&P) HV/LV and contact systems (AC/DC), including development and delivery of traction power upgrades to auto-transformer systems, development of new 25kV electrification schemes, and delivery of E&P renewals. Career highlights include leading the development of new electrification schemes such as Walsall to Rugeley (£200 million); Oxford to Bletchley/Bedford; and Oxford to Nuneaton via Coventry during development and initial design stages of the schemes. In his current role as route asset manager for E&P, Dean leads the London North Western Route – South E&P team in the development of route-specific plans, including all maintenance, renewal, and investment activity. He also leads the development and management of the associated prioritized investment work bank of E&P assets. The prioritization of renewals has necessitated the development of degradation models that underpin the rationale of spreading the replacement of assets in a more sustainable way, as well as the management of risk emanating from the deferred renewal of aging assets through life extension and incremental enhancement.

Technical Operating Envelope

Presenter: Muhammad Ehtisham
Technical Director, Suncor Energy
Description of Technical Operating Limits, development of the monitoring systems & response plans, utilization of this monitoring to avoid unplanned outages.
About the Presenter:

20 years of operation and maintenance & reliability support experience in processing and manufacturing industry. Out of which 16 years in oil and gas sector. M.A.Sc in Applied Chemistry & Chemical Engineering Technology. MBA in Natural Resource, Energy & Environment Management. Certified Lead Assessor for Quality Management System ISO 9000 and extensive hands on experience of designing and re-structuring the organization and management processes to improve the effectiveness & efficiency of the business.

Pursuing 25% Longer Asset Life Through Smarter Lubrication Maintenance in a Dusty Desert

Presenter: Paul Hiller
Marketing Manager, ICML
Richard Hunt
Sr. Utilities Predictive Maintenance Technician, City of Chandler
The desert-bound city of Chandler in the American Southwest operates a municipal infrastructure that includes aging machinery assets at four water treatment facilities and dozens of potable water wells, recharge wells, and pumping stations. The city hired an expert—who happens to be an ICML-certified lubrication technician and oil analyst—to develop predictive maintenance programs intended to extend the reliability and service life of these assets. Though his proposed solutions will take several years to implement fully across the board, the benefits and efficiencies have been felt almost immediately. In this presentation, we'll provide an overview of the main water treatment facility’s lubrication conditions prior to the expert’s arrival and describe the challenges he regularly faces with regard to environmental conditions, untrained vendors, and corporate culture—even as he harvests low-hanging lubrication fruit within the scope of his broader predictive maintenance mandate. We'll also highlight his personal emphasis on the valuable role that training and certification play in his program’s success. You'll understand that best lubrication and oil analysis practices can produce significant ROI for any machinery maintenance program; training and certification contribute greatly to the sustainability of culture change and new processes; and a strategic road map can make implementation more efficient and sellable from the outset.
About the Presenter:

With more than 15 years in the business of bringing order out of chaos, Paul Hiller serves as the first-ever marketing manager for the International Council for Machinery Lubrication (ICML), which has certified and supported thousands of lubrication and oil analysis practitioners worldwide since 2001. Before joining ICML, Paul was the U.S. product marketing programs manager for the Statistica predictive analytics platform, starting with its parent company, StatSoft, and then with Dell Software and Quest Software. In addition to developing marketing tactics for ICML's new product launches this year, Paul currently seeks to improve the ICML user experience through greater exposure for satisfied clients, higher engagement for certified practitioners, expansion of membership value, and growth of ICML’s brand as the world-class authority on machinery lubrication. Paul is a graduate of Regis College at Regis University in Denver.

About the Co-presenter: Rich Hunt is a seasoned maintenance specialist who has held an array of maintenance roles in a variety of industries. Starting out as an electrical apprentice, he regularly took advantage of opportunities to gain knowledge and experience, becoming licensed and certified in several trades. After achieving a mechanical engineering technology degree, he soon developed a fascination and passion toward reliability and condition monitoring. In his current role as a senior predictive maintenance technician with the City of Chandler, Ariz., his experiences and certifications in vibration (CAT 2), ultrasound (CAT 1), infrared (CAT 2), machinery lubrication (MLT II), and lubricant analysis (MLA II) are helping to bring the Public Works department into a new understanding on how to maintain their assets better so they last longer.

Risk-based Planning for Electrical Systems

Presenter: Paul Baker
Reliability Specialist, CRED Consulting Inc.
It's common knowledge that a large percentage of electrical infrastructure—including both industry and utilities—in North America is nearing end of life, and this creates a major challenge. In addition to the large cost of replacing a transformers or switchgear section, it also creates a large disruption to production. These are the main reasons we're in the position we are today, coupled with a lack of understanding on when an replacement or intervention should be scheduled. In this presentation, we'll go through a recent completed project looking at five different electrical asset classes.
About the Presenter:

Paul Baker—MMP, CMRP, CAMP—is an accomplished maintenance and asset management leader with more than 22 years experience in electrical power systems. Paul's experience spans pulp & paper, mining, and asset integrity management, working through several roles, including technician, planner, supervisor, and maintenance manager. His passion for asset management led to his current role as reliability specialist at Shermco Industries, serving large manufacturing and commercial organizations. Paul works with customers to develop short- and long-term solutions to their electrical reliability and asset management needs, and focuses on implementing an ROI-based maintenance strategy. Paul is a Red Seal Journeyman. He is an active member of PEMAC and has held the role of president for the Saskatoon Chapter; he is also an instructor for the MMP program. He was the conference co-chair for MainTrain 2017.

De-Stressing Maintenance - A case for Maintenance Readiness in Projects

Presenter: AGWU Emele AGWU
Oftentimes, maintenance is left to suffer the consequences of otherwise “successfully” completed and handed-over projects. While project teams are more interested in the project constraints of scope, time, and cost at handover, maintenance is concerned with maintainability, reliability, availability, cost, and safety for the duration of the asset lifecycle. This conflict is not often given due consideration, and maintenance is often brought into the team long after the asset has been commissioned and handed over to operations. This presentation will make a strong case for including maintenance at all stages of a project—a case for maintenance readiness. It describes the slowly changing paradigm shift and acceptance (albeit lukewarm) of operations readiness, with no corresponding consideration to maintenance readiness. It uses real-life examples to show that the "cost savings" from not including maintenance in projects is mostly eroded in the first few months of the asset lifecycle. We'll make the case for a paradigm shift toward including maintenance readiness to all projects. Inserting the maintenance team in all the project phases will not only improve asset availability, reliability, and lifecycle cost, but also enhance cross-functional team synergy and professionalism, and ultimately reduce this stress element from maintenance.
About the Presenter:

Dr. Agwu Emele Agwu—CMRP, FMP, PMP—is an asset management professional with more than 26 years of experience in the petroleum and manufacturing industries in Africa, Europe, Asia, and Canada. His background is in chemical and process engineering, but he has spent more than half of his career in maintenance engineering and management. He has previously worked with Shell and served on the board of directors of Total Technology Consultants, Vater Integrated Services, and the SkyMinster Group. He is currently working on the cultural transformation initiative as a cultural transformation ambassador. Agwu has a PhD in Operations and Systems Management from the University of Portsmouth in the U.K. His current research interests are in organizational reliability and performance improvement, and in maintenance management. Agwu is a member of the Nigerian Society of Engineers and a founding board member of the Project Management Institute, Nigeria Chapter, and its immediate past vice-president.

Who’s on First – The Sponsor!

Presenter: Laura Kennett
Manager, Liquids Pipelines Integrity Execution Program, Enbridge Inc.
"Who’s on first. What's on second. And I don’t know's on third!" For some, these three simple sentences, which begin with questioning words but don't end with question marks, will appear puzzling. To others, this nostalgic phrase will trigger a grin as they're reminded of the famous 1938 radio play by Abbott and Costello. Regardless of your reaction, these sentences represent a strikingly large gap in asset management, maintenance management, project management, program management, and other domains that leave practitioners feeling confused and infuriated. Who is the real sponsor of the work? What, exactly, is the sponsor supposed to do? And, do we know if the sponsor is the same as the asset manager? Guidance surrounding the role of a sponsor is rather dismal and unstructured while the amount of literature on roles such as maintenance planners, schedulers, reliability professionals, and project managers is overwhelming. Why does such a vacuum exist? This session will provide a framework for the duties of a sponsor and guidance to asset and maintenance practitioners on recognizing a good sponsor or surviving a bad one. We'll demonstrate why the sponsor is not only important for success, but also essential; how the sponsor can best support asset management and maintenance management professionals through asset lifecycles; and the skills and behaviours sponsors should exhibit to ensure the "right" work is being sanctioned.
About the Presenter:

Laura Kennett—P.Eng., PMP—knows who holds the power over the work: the sponsor! Currently the manager of Enbridge’s Liquids Pipelines Integrity Execution Program in Edmonton, Laura has been at the leading edge of sponsoring unique multimillion-dollar liquid pipeline projects throughout Canada and the United States. Over the past 20 years, she has lived in the shoes of operations, facility maintenance, and projects, and is acutely tuned to the role the sponsor holds. Laura has a Master’s in Engineering and Technology Management and a Bachelor’s in Mechanical Engineering. She is certified in asset management from the Institute of Asset Management and is a Fellow with the Energy Futures Lab in Alberta. Laura has also worked in industrial plant maintenance in Alberta's oil sands Region and industrial maintenance and environmental operations in the steel industry in the Edmonton area. Her forte is in cross-departmental collaboration, and she works with groups that have varying degrees of expertise and maturity in asset and maintenance management. She understands how the key role of the sponsor can have a direct influence on the realization of benefits.

Case Studies on Maintenance Management and Reliability Improvement

Presenter: Jesus Sifonte
Director, PdMtech Canada Inc.
Even today, many organizations see maintenance as a necessary evil neglecting the importance it has toward attaining optimum business results. These organizations have maintenance managers, supervisors, and technicians who are responsible for the preservation of their physical assets. Upon talking to and sharing experience with many maintenance colleagues in various countries, I've learned that most maintenance supervisors and managers don't have a formal maintenance educational background, yet they must make important decisions regarding assets affecting their business's bottom line. We learn about maintenance the hard way, learning from equipment failures and guessing how to avoid them by applying what has resulted well in the past and what the equipment manufacturer tells us. When organizations realize they must do something about maintenance to improve their business bottom line, they're exposed to a lot of information about many tools boasting to offering what they need to do better. This presentation will showcase the results of various case studies performed by our consulting firm at crude oil pumping, pharmaceutical, and water treatment organizations located in North and South America. Several methodologies ranging from Uptime (Strategies for Excellence in Maintenance Management) to RCM-R, ACA, RCA, and even PdM were used to tackle situations at the strategic, tactic, and operational levels.
About the Presenter:

Jesús Sifonte—P.Eng., BSME, MMRE, PE, CMRP—is the founder and president of PdMtech of Vega Baja, Puerto Rico. He provides business consulting services in the areas of condition-based maintenance techniques, certification and implementation, RCM, and reliability analysis teaching, mentoring, and implementation. He is also the director of Puerto Rico-based Condition Monitoring and Maintenance Institute, which has a presence all over Latin America and Spain. He is a certified Level III ASNT-TC-1A vibration analysis consultant by the Technical Associates of Charlotte, and is a member of the Institute of Asset Management and the American Society of Mechanical Engineers. Jesús holds a Bachelor's in Mechanical Engineering from the University of Puerto Rico and a Master's of Maintenance and Reliability Engineering from Monash University in Australia.

KPI Why: A Case Study in Leveraging Maintenance Metrics to Drive Improvements

Presenter: Kris Halland
Senior Planner, Maintenance, Cameco Corporation - Cigar Lake
John Wettlaufer
Manager Maintenance Work Management Processes, Cameco
This case study will show how we used an analysis of standard work management metrics and a systematic approach to identify opportunities to improve our plant. We'll provide specific examples of how we developed and implemented the approach and the results we achieved. We'll also describe the fundamental understanding and steps that could be taken to implement a similar approach at any plant, or for any particular metric. Topics will include cultural recognition of KPIs as an improvement tool, not a personnel measurement stick; understanding all the various causes and influences on any particular metric; analysis and categorization of deviations; identifying losses as acute one-offs vs. chronic systemic issues; behavioural vs. procedural issues; understanding change/improvement requirements, what can be directly controlled and what can be only influenced; determining corrective actions; and tracking the resulting improvements. Specific examples will be derived from our site's application of this methodology to schedule compliance, PM/PdM compliance, and emergency work metrics.
About the Presenter:

As a Senior Planner, Maintenance, with Cameco Corp., Kris Halland knows that the maximum achievable results come from trying to get 1% better each and every day. Improve every job plan each time it's performed, improve every equipment record each time you look at it, and refine your practices every chance you get. Excellence is the act of chasing perfection, even while knowing it is unattainable.

About the Co-presenter: John Wettlaufer—A.Sc.T., CMRP—has 30-plus years of industrial maintenance experience. He began on the shop floor as an electrical technician and moved through various roles, from reliability team leader to his current role as work management lead, supervising maintenance planners. He has worked in the mining & metals industry and is skilled in process control, power plants, RCM, Pumps, and electrical. He is certified with the Saskatchewan Applied Science Technologists and Technicians, with training that focused on electrical and electronics engineering.

The Benefits of Aligning Asset Management Practices with Organizational Core Values and Strategic Vision

Presenter: Jebb Richard
Asset Manager, EPCOR
Good asset management demonstrates value through clear communication and aligns stakeholders with organizational objectives. The value of asset management is not well understood in many organizations, as is the decision-making process behind it. Buy-in and understanding from senior leadership and field staff are crucial for asset management to deliver value to organizations. Policies and practices that align with core organizational values help communicate the value of asset management and the decision-making process to stakeholders across the organization. These transparent practices can improve co-operation and understanding between asset management and stakeholders. Furthermore, a guiding asset management philosophy that aligns with the organization’s core values and strategic vision helps asset managers apply their professional knowledge in an effective and consistent manner. This presentation will examine existing asset management policy and discuss evolution from this point, including how to create a guiding philosophy that will drive development of asset management policy and strategy. The outputs of this process are maintenance standards, business cases, and investment plans that are value driven and thus more likely to obtain endorsement from senior leadership. They will also generate more consistent asset management decisions that instill confidence in field staff and improve defensibility of operational and capital expenditures to regulatory bodies.
About the Presenter:

Jebb Richard—P.Eng.—began his career in 2006 with Nova Scotia Power as an engineer-in-training working in distribution operations. From there, he went on to work in transmission system maintenance and operations. In 2010, Jebb worked as a commissioning engineer, working on both substation upgrade projects as well as new substation installations, including interconnection substations for wind generation sites. This role helped Jebb gain familiarity with various substation apparatus, as well familiarity with the types of testing required to accept the equipment and authorize it for energization. In 2012, Jebb worked as a consulting engineer for Stantec Consulting. Jebb did design work as well as travelled to clients' sites to act as a field engineer. Some of the projects Jebb worked on during this time included Nalcor Energy’s Menihek dam substation refurbishment, and electrical system design and field engineering at CNRL’s Horizon II site. In 2015, Jebb began working for AltaLink as a substation engineer in the lifecycle maintenance and engineering group. During this period of his career, Jebb was exposed to many asset management concepts and their specific application regarding the lifecycle of various substation equipment. In 2018, Jebb took on the role of asset manager at EPCOR, where his asset portfolio includes padmounted distribution transformers, padmounted distribution switching cabinets, and the grounding grids associated with these assets. Jebb is responsible for defining selection criteria and determining capital replacement program scope of work for the assets in this portfolio, as well as managing and issuing work to replace failed equipment and determining scope of operational programs.

Maintenance and Reliability Journey of a Midstream Pipeline Operator

Presenter: James Martin
Manager, Maintenance Management, Enbridge
Enbridge Liquids Pipelines is at the midpoint of a multi-year journey to advance the M&R program for its electrical and mechanical assets. This presentation will share successes and challenges while aiming to apply M&R best practices to a midstream pipeline operator. Our initiative will improve M&R processes and culture, with a focus on improving multiple work streams. These include the planning, scheduling, and execution of preventative and predictive maintenance, information management, spare parts, and CMMS use.
About the Presenter:

James Martin is a leader and professional engineer with a passion for safe and reliable pipeline systems. He has more than 17 years of experience in the pipeline industry with roles covering SCADA control systems, control centre operations engineering, pipeline and facilities integrity, and maintenance management.

Developing Asset Management Strategy, Plans and Resource Allocation for Asset Maintenance

Presenter: Susan Urra
Supervisor Business Performance & Analytics, City of Edmonton
Early in 2018, the City of Edmonton adopted an Infrastructure Asset Management Policy to provide clear direction for how the organization should carry out asset management activities to achieve its vision, goal, and objectives. Infrastructure maintenance at the Parks and Roads Services Branch is accountable for all the actions necessary. In order to comply with the recently adopted policy, the branch developed an asset maintenance framework that would allow the section to not only align its practices to the adopted policy but also enable it to manage resource allocation; define clear accountability for financial results as well as for level of services delivered to citizens; and set the foundation for a management system that will allow performance-based reporting on how the execution of the different types of maintenance activities defined in each asset maintenance plan are supporting the expected asset condition levels targeted by the administration.
About the Presenter:

Susan Urra was born and raised in Chile where she graduated top of her class as an industrial engineer. After working for four years in one of the biggest manufacturing companies in Chile, she moved to Canada to pursue her MBA, which led to a permanent stay and a new career path in the oil & gas industry. After 13 years in that industry as a subject matter expert in risk management and project controls, Susan moved to the public sector. She is currently supervising the development of asset maintenance planning and business performance with the Parks and Roads Services Branch at the City of Edmonton.

Training for Reliability

Presenter: Shea Hatch
Coordinator, Planning and Scheduling, Cenovus Energy Inc
Focused on the HR aspect of maintenance management, this presentation will provide insight into how "asset maintenance management is about managing the people who manage assets." We'll look at how individuals' confidence, competence, and validation of skills play a significant role in the overall reliability and costs of the assets we manage.
About the Presenter:

With 24 years primarily in the oil recovery business, Shea Hatch has been exposed to most aspects of maintenance management. Starting his career as a valve technician and completing his apprenticeship as a pipefitter, he quickly developed a passion for maintenance management and the development of teams that work on equipment. His years of experience have enabled him to participate in the co-ordination of mechanical maintenance crews, including millwrights, planners, schedulers, and reliability specialists. With his passion for helping others to develop, he moved into training, where he became the group lead of training for Cenovus Energy, building training programs for operations and maintenance staff. Instructing part-time at Keyano College in Fort McMurray for several years, Shea continued with his passion for teaching others by instructing courses on planning and scheduling. Shea is currently a senior co-ordinator of planning and scheduling at Cenovus.

ISO55000 Significantly Expands the Meaning of Assets - Illustrated By Comparison Between Plant and Non-traditional Asset Examples

Presenter: Ron Gavrin
Owner, Instructor, Retired, Self Employed
One of the main developments in ISO 55000 is the expansion of the meaning of "asset" to include assets that are not plant and equipment assets (e.g., human, knowledge, or reputation assets). This aspect seems to be understated somewhat in explaining what's new in ISO 55000. To better understand the expanded asset concept in ISO 55000, this presentation will explain the "three axes model of assets"; demonstrate its application by contrasting two cases (plant and equipment in a nuclear plant vs. human assets in a nuclear plant); and explore knowledge assets in a professional trade organization (e.g., PEMAC). We'll suggest how professional trade organizations (like PEMAC) might manage their knowledge assets, which actually include both content (knowledge) and trainers (human). The results are twofold: an enhanced awareness of non-traditional assets in ISO 55000 and a basic proposed plan for a knowledge-based professional organization to manage its assets in keeping with ISO 55000.
About the Presenter:

Ron Gavrin is retired from a 30-plus-year career as an engineer and MBA in various industries—electrical, utility, paper, mining, and petroleum. Most of his career was spent in the nuclear sector with Ontario Hydro (OPG), where he worked as the business superintendent and project controls manager for major nuclear projects in Darlington, Ont., and he has implemented programs in business risk management and nuclear system long-term planning (i.e., strategic asset management). He now teaches project management, risk management, asset management, engineering management, energy management, and cost engineering at various institutions in Toronto.